RETURNS & REFUND POLICY

Due to the nature of uncooked and perishable food products, returns are limited for hygiene and safety reasons.

ELIGIBLE REFUND OR REPLACEMENT SITUATIONS

Refunds or replacements may be offered if:

• Wrong items were delivered
• Items arrived spoiled or damaged
• Products were missing from the order
• Delivery was significantly delayed and product quality was affected

NON-RETURNABLE ITEMS

We do not accept returns for:

• Perishable items that have been stored improperly after delivery
• Opened or partially used products
• Change of mind purchases

REPORTING AN ISSUE

Customers must contact us within 24 hours of delivery and provide:

• Order number
• Description of the issue
• Clear photos of the affected items

REFUND PROCESSING

• Approved refunds will be processed to the original payment method within 5–10 business days.
• In some cases, store credit or replacement products may be offered instead of a refund.